Privacy Policy

Information we may collect

To provide an online casino service, Ricky Casino may handle information that identifies you or is reasonably capable of being associated with your account. The information collected depends on how you use the site, the services you request and the checks that may be required before or during your account relationship. We aim to collect information that is relevant to operating the service and meeting our responsibilities.

Account and contact information

This may include your name, date of birth, residential details, email address, username, account preferences and information you provide when registering or updating an account. We may also keep records of communications with you, including questions sent to customer support, feedback, complaints and requests relating to your account or personal information.

Identity and verification information

Where checks are required, we may collect identity documents, information used to confirm your age and identity, and other details needed to assess whether an account can be used. Verification information may be reviewed to help prevent impersonation, underage access, fraud, money laundering, account misuse and other unlawful activity. We may also record the outcome of verification checks and relevant risk assessments.

Payment and transaction information

We may handle information about deposits, withdrawals, wagers, account balances, bonuses or promotions applied to an account, and other transaction activity. Payment service providers may process payment information on our behalf. We may receive information needed to confirm a payment or transaction without necessarily holding all underlying payment details.

Technical, device and usage information

When you use the site, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, access times, pages viewed and interactions with site features. We may also collect information about how the site performs and whether links or content are used. This helps us maintain security, improve functionality and understand general service usage.

How we use personal information

Personal information may be used for the purposes connected with providing and managing the Ricky Casino service. We seek to use information fairly and in a way that is relevant to the reason it was collected or to a related purpose that would reasonably be expected.

• Creating, maintaining and administering your player account.
• Processing deposits, withdrawals and other account transactions.
• Confirming your identity, age and eligibility to use the service.
• Carrying out security, fraud prevention, anti-money laundering and responsible gaming checks.
• Monitoring activity to protect players, the site, payment systems and other users.
• Providing customer support, responding to enquiries and resolving complaints.
• Communicating with you about your account, service updates, security matters and changes to our terms or policies.
• Sending marketing or promotional communications where permitted and where you have provided consent when consent is required.
• Analysing use of the site, testing features and improving performance, content and services.
• Meeting legal, regulatory, tax, accounting, audit, reporting and dispute-resolution obligations.
• Establishing, exercising or defending legal rights and managing suspected breaches of the site rules.

We may use automated tools or manual reviews to identify unusual activity, protect accounts and support verification. These processes are intended to protect the service and meet applicable obligations. Where appropriate, you may contact us if you want to ask about a decision or provide additional information relevant to a review.

Marketing choices

If you receive marketing messages from us, you can usually opt out by using the unsubscribe option in the message or by contacting us. Withdrawing marketing consent will not normally affect essential service communications, such as account, security, transaction or legal notices. We will treat a request to stop marketing as applying to the relevant marketing channel, subject to reasonable processing time.

Cookies, sharing and storage

Cookies and similar technologies

Ricky Casino may use cookies and similar technologies to keep the site working, remember selected settings, support login and security functions, understand site usage and improve the user experience. Some cookies may be essential, while others may support analytics, preferences or marketing. A cookie is a small file or similar identifier stored on your device by your browser.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect login, security checks or other site functions. Your browser may also allow you to delete cookies that have already been stored. The available controls depend on the browser and device you use.

When information may be shared

We may share personal information where it is reasonably necessary to operate the service, protect users or comply with an obligation. This may include sharing information with payment providers, identity and verification services, technology and hosting providers, customer support providers, security and fraud-prevention services, professional advisers, auditors and other suppliers acting on our instructions. We may also disclose information to public authorities, courts or other parties where disclosure is required or permitted.

Service providers may process information in Australia or another country. Where information is handled by a provider, appropriate contractual, technical or organisational measures may be used to support confidentiality and security. Information may also be disclosed as part of a business restructure, sale, merger or transfer, subject to applicable privacy requirements.

Retention of information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and record keeping. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of, subject to technical and legal requirements.

Your rights and how to contact us

You may have rights over the personal information we hold about you. These rights can depend on the circumstances, the type of information involved and applicable privacy requirements. We may need to confirm your identity before responding to a request, particularly where the request concerns account security or sensitive information.

Requests you can make

• Ask for access to personal information we hold about you.
• Ask us to correct information that is inaccurate, incomplete or out of date.
• Ask us to delete personal information where there is no continuing need or lawful reason to retain it.
• Withdraw consent to marketing communications or other processing where consent is the relevant basis.
• Ask questions about how your information is collected, used, shared or protected.
• Raise a concern if you believe your personal information has been handled improperly.

To exercise your data rights, request access, ask for a correction or deletion, or withdraw consent to marketing, contact us at support@22ricky-casino.best. Please describe your request clearly and provide enough information for us to locate the relevant account or records. We will assess the request and respond within a reasonable period. In some situations, we may refuse or limit a request where this is allowed or required, including where fulfilling it could affect the rights of another person, compromise security, or conflict with a legal record-keeping obligation.

Keeping information secure

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. No online service or method of transmission is completely secure. You are responsible for keeping your login details confidential, using a secure device and notifying support if you suspect that your account has been accessed or used without permission.

Changes to this policy

We may update this Privacy Policy when our services, practices or legal obligations change. The latest version will be made available on the site, with the updated date or other notice where appropriate. You should review this page from time to time. Continued use of the site after an update may be subject to the revised policy, to the extent permitted by law.